* { box-sizing: border-box; margin: 0; padding: 0; }

:root {
    --navy: #12263a;
    --navy-2: #1a3654;
    --teal: #0f9b8e;
    --teal-dark: #0c7d72;
    --grey-light: #f4f6f8;
    --text-dark: #142433;
    --text-muted: #5b6b78;
    --border: #dfe4e8;
    --white: #ffffff;
    --danger: #c0392b;
    --status-submitted-bg: #fdf3d0; --status-submitted-fg: #a9781a;
    --status-progress-bg: #d7ecfb; --status-progress-fg: #1a6ea9;
    --status-resolved-bg: #d9f2df; --status-resolved-fg: #1e7e34;
    /* legacy aliases so existing rules below don't need renaming */
    --dark-green: var(--navy);
    --dark-green-2: var(--navy-2);
    --lime: var(--teal);
    --lime-dark: var(--teal-dark);
    --cream: var(--grey-light);
    --shadow-soft: 0 14px 35px rgba(18, 38, 58, 0.08);
    --shadow-lift: 0 18px 38px rgba(18, 38, 58, 0.16);
}

body {
    font-family: 'Avenir Next', 'Trebuchet MS', sans-serif;
    background: var(--cream);
    color: var(--text-dark);
    line-height: 1.5;
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

a { color: var(--dark-green); text-decoration: none; }
a:hover { text-decoration: underline; }

/* ---------- Top nav ---------- */
.topnav {
    display: grid;
    grid-template-columns: auto minmax(0, 1fr) auto;
    align-items: center;
    background: var(--white);
    padding: 15px clamp(20px, 5vw, 64px);
    min-height: 76px;
    border-bottom: 1px solid var(--border);
    flex-wrap: wrap;
    gap: 14px;
}
.topnav .brand { display: flex; align-items: center; gap: 12px; }
.brand-link { color: inherit; text-decoration: none; }
.brand-link:hover { text-decoration: none; }
.topnav .brand-icon {
    width: 40px; height: 40px; border-radius: 50%;
    background: var(--dark-green); color: var(--white);
    display: flex; align-items: center; justify-content: center;
    font-weight: 800; font-size: 18px;
}
.topnav .brand-text h1 { font-size: 19px; font-weight: 800; }
.topnav .brand-text p { font-size: 12px; color: var(--text-muted); }
.topnav nav { display: flex; gap: 26px; flex-wrap: wrap; }
.topnav nav { justify-content: center; }
.menu-toggle { display: none; margin: 0; padding: 8px 12px; background: var(--grey-light); color: var(--dark-green); }
.topnav nav a { position: relative; font-weight: 600; color: var(--text-muted); font-size: 14.5px; padding: 12px 0; transition: color .2s ease; }
.topnav nav a::after { content: ''; position: absolute; left: 0; right: 100%; bottom: 3px; height: 2px; background: var(--teal); transition: right .2s ease; }
.topnav nav a:hover { color: var(--teal-dark); text-decoration: none; }
.topnav nav a:hover::after, .topnav nav a.active::after { right: 0; }
.topnav nav a.active { color: var(--text-dark); }
.topnav .viewer {
    display: flex; align-items: center; gap: 10px;
    background: var(--cream); border-radius: 30px; padding: 6px 16px 6px 6px;
}
.topnav .viewer .avatar {
    width: 30px; height: 30px; border-radius: 50%; background: var(--dark-green);
    color: var(--white); display: flex; align-items: center; justify-content: center;
    font-size: 12px; font-weight: 700; flex-shrink: 0;
}
.topnav .viewer .label { font-size: 10px; color: var(--text-muted); text-transform: uppercase; letter-spacing: 0.5px; }
.topnav .viewer .role { font-size: 13px; font-weight: 700; }
.topnav .viewer a.logout { font-size: 12px; margin-left: 8px; color: var(--danger); font-weight: 700; }
.notification-link { font-size: 12px; font-weight: 800; color: var(--teal-dark); white-space: nowrap; }
.notification-link:hover { text-decoration: none; color: var(--dark-green); }
.notification-link span { display: inline-flex; align-items: center; justify-content: center; min-width: 18px; height: 18px; margin-left: 4px; padding: 0 5px; border-radius: 20px; background: var(--teal); color: var(--white); font-size: 10px; }

/* ---------- Hero (guest landing) ---------- */
.hero {
    background: linear-gradient(118deg, #10263a 0%, #173b50 68%, #0f766e 140%);
    color: var(--white);
    padding: clamp(58px, 8vw, 100px) clamp(20px, 7vw, 96px);
    display: flex;
    justify-content: space-between;
    align-items: center;
    gap: clamp(28px, 4vw, 64px);
    flex-wrap: wrap;
}
.hero-left { max-width: 620px; flex: 1 1 560px; }
.hero-eyebrow { color: #6ce0d4; font-weight: 700; font-size: 12px; letter-spacing: 1.5px; text-transform: uppercase; margin-bottom: 18px; }
.signal-dot, .live-badge span { display: inline-block; width: 8px; height: 8px; border-radius: 50%; background: #61d9a5; box-shadow: 0 0 0 5px rgba(97, 217, 165, 0.13); margin-right: 10px; }
.hero h2 { font-size: 44px; font-weight: 800; line-height: 1.15; margin-bottom: 18px; }
.hero h2 .accent { color: var(--lime); }
.hero p.sub { color: #c6d2cd; font-size: 17px; margin-bottom: 28px; max-width: 520px; }
.hero .cta-row { display: flex; gap: 14px; flex-wrap: wrap; }
.btn { display: inline-block; padding: 14px 24px; border-radius: 10px; font-weight: 700; font-size: 15px; cursor: pointer; border: none; transition: transform .2s ease, background .2s ease, border-color .2s ease, box-shadow .2s ease; }
.btn:hover { transform: translateY(-2px); box-shadow: 0 8px 18px rgba(18,38,58,.16); }
.btn-lime { background: var(--teal); color: var(--white); }
.btn-lime:hover { background: var(--teal-dark); text-decoration: none; }
.btn-outline { background: transparent; color: var(--white); border: 1.5px solid #4a5d56; }
.btn-outline:hover { border-color: var(--white); text-decoration: none; }
.hero-aside { width: min(100%, 330px); flex: 0 1 330px; padding: 28px; background: rgba(255,255,255,0.96); color: var(--text-dark); border: 1px solid rgba(255,255,255,0.55); border-radius: 18px; box-shadow: var(--shadow-lift); }
.hero-aside-label { color: var(--text-muted); font-size: 11px; font-weight: 800; letter-spacing: 1.4px; text-transform: uppercase; }
.hero-rate { margin: 18px 0 3px; color: var(--dark-green); font-size: 64px; font-weight: 800; line-height: 1; }
.hero-rate small { color: var(--teal); font-size: 28px; vertical-align: top; }
.hero-aside p { color: var(--text-muted); font-size: 14px; max-width: 220px; }
.hero-progress { height: 8px; margin: 24px 0 18px; background: #e5ecee; border-radius: 10px; overflow: hidden; }
.hero-progress span { display: block; height: 100%; background: var(--teal); border-radius: inherit; }
.hero-aside-link { color: var(--dark-green); font-size: 13px; font-weight: 800; }
.hero-aside-link:hover { color: var(--teal-dark); }

.stat-card {
    background: var(--white); color: var(--text-dark);
    border-radius: 16px; padding: 28px; min-width: 280px;
    box-shadow: 0 20px 40px rgba(0,0,0,0.25);
}
.stat-card .stat-label { font-size: 12px; font-weight: 700; letter-spacing: 1px; color: var(--text-muted); text-transform: uppercase; margin-bottom: 10px; }
.stat-card .stat-number { font-size: 50px; font-weight: 800; color: var(--dark-green); margin-bottom: 8px; }
.stat-card .stat-desc { font-size: 14px; color: var(--text-muted); margin-bottom: 16px; }
.stat-card .bar-track { background: var(--border); border-radius: 6px; height: 8px; overflow: hidden; margin-bottom: 10px; }
.stat-card .bar-fill { background: var(--dark-green); height: 100%; }
.stat-card .stat-footnote { font-size: 11px; color: var(--text-muted); }

/* ---------- Role picker cards on guest homepage ---------- */
.role-grid { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 18px; margin-top: 20px; }
.role-card { background: var(--white); border: 1px solid var(--border); border-radius: 14px; padding: 22px; }
.role-card { box-shadow: 0 5px 18px rgba(18,38,58,0.03); transition: transform .2s ease, box-shadow .2s ease, border-color .2s ease; }
.role-card:hover { transform: translateY(-4px); border-color: #b8d8d5; box-shadow: var(--shadow-soft); }
.role-card .role-icon { width: 42px; height: 42px; border-radius: 10px; background: var(--cream); display: flex; align-items: center; justify-content: center; font-size: 20px; margin-bottom: 14px; }
.role-card h3 { font-size: 16px; margin-bottom: 6px; }
.role-card p { font-size: 13px; color: var(--text-muted); margin-bottom: 14px; }
.role-card a { display: inline-flex; align-items: center; gap: 7px; font-size: 13px; font-weight: 800; color: var(--teal-dark); }
.role-card a:hover { gap: 10px; text-decoration: none; }

/* ---------- Section wrapper for dashboards ---------- */
.page-section { padding: 40px; max-width: 1200px; margin: 0 auto; }
.homepage-section { padding-top: 58px; padding-bottom: 68px; }
.section-heading-row { display: flex; align-items: end; justify-content: space-between; gap: 20px; }
.section-heading-row-spaced { margin-top: 58px; }
.section-eyebrow { color: var(--dark-green); font-weight: 700; font-size: 12px; letter-spacing: 1.5px; text-transform: uppercase; margin-bottom: 6px; }
.section-title { font-size: 28px; font-weight: 800; margin-bottom: 24px; }
.text-link { color: var(--teal-dark); font-size: 13px; font-weight: 800; white-space: nowrap; }
.text-link:hover { text-decoration: none; color: var(--dark-green); }
.live-badge { display: inline-flex; align-items: center; color: var(--text-muted); font-size: 11px; font-weight: 800; text-transform: uppercase; letter-spacing: .8px; white-space: nowrap; }
.live-badge span { width: 7px; height: 7px; margin-right: 8px; box-shadow: none; }

.stat-row { display: flex; gap: 18px; margin-bottom: 30px; flex-wrap: wrap; }
.mini-stat { background: var(--white); border: 1px solid var(--border); border-radius: 12px; padding: 18px 22px; flex: 1; min-width: 160px; }
.stat-row-featured .mini-stat { box-shadow: var(--shadow-soft); border-top: 3px solid var(--teal); }
.mini-stat .mini-label { font-size: 12px; color: var(--text-muted); font-weight: 600; text-transform: uppercase; letter-spacing: 0.5px; margin-bottom: 6px; }
.mini-stat .mini-value { font-size: 30px; font-weight: 800; color: var(--dark-green); }

/* ---------- Forms ---------- */
.card { background: var(--white); border: 1px solid var(--border); border-radius: 14px; padding: 32px; max-width: 520px; margin: 0 auto; }
.card h1 { font-size: 24px; margin-bottom: 20px; }
label { display: block; margin-top: 16px; font-weight: 700; font-size: 13px; }
input, select, textarea {
    width: 100%; padding: 11px 14px; margin-top: 6px;
    border: 1.5px solid var(--border); border-radius: 8px; font-size: 14px; font-family: inherit;
}
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--dark-green); }
button, .btn-primary {
    margin-top: 22px; background: var(--dark-green); color: var(--white);
    border: none; padding: 12px 22px; border-radius: 8px; cursor: pointer; font-size: 14px; font-weight: 700;
    transition: transform .2s ease, background .2s ease, box-shadow .2s ease;
}
button:hover, .btn-primary:hover { background: var(--dark-green-2); transform: translateY(-2px); box-shadow: 0 8px 18px rgba(18,38,58,.14); }
.btn-danger { background: var(--danger) !important; }
.error { color: var(--danger); background: #fdecea; padding: 12px; border-radius: 8px; margin-bottom: 10px; }
.success { color: #1e7e34; background: #e6f6ea; padding: 12px; border-radius: 8px; margin-bottom: 10px; }
.notice { color: #315b78; background: #e8f3fa; padding: 12px; border-radius: 8px; margin-bottom: 10px; }
.hint { color: var(--text-muted); font-size: 13px; margin-top: 14px; }
.priority { display: inline-block; padding: 4px 9px; border-radius: 20px; font-size: 11px; font-weight: 800; text-transform: uppercase; letter-spacing: .4px; }
.priority-low { background: #e5eef0; color: #4c6670; }
.priority-medium { background: #fff1c7; color: #8a6512; }
.priority-high { background: #ffe0c2; color: #a14d12; }
.priority-urgent { background: #fbd5d5; color: #a52c2c; }
.filter-bar { display: grid; grid-template-columns: 1.7fr 1fr 1fr auto auto; align-items: end; gap: 12px; margin: 0 0 22px; padding: 16px; background: var(--white); border: 1px solid var(--border); border-radius: 12px; box-shadow: var(--shadow-soft); }
.filter-bar label { margin: 0; font-size: 11px; text-transform: uppercase; letter-spacing: .6px; color: var(--text-muted); }
.filter-bar input, .filter-bar select { margin-top: 5px; }
.filter-bar button, .filter-bar .btn { margin-top: 0; white-space: nowrap; }
.btn-outline-dark { border: 1px solid var(--border); color: var(--dark-green); background: transparent; padding: 11px 18px; }
.btn-outline-dark:hover { background: var(--grey-light); }
.timeline-details { margin-top: 8px; }
.timeline-details summary { cursor: pointer; color: var(--teal-dark); font-size: 12px; font-weight: 800; }
.timeline { list-style: none; margin: 8px 0; padding-left: 12px; border-left: 2px solid var(--border); }
.timeline li { padding: 0 0 10px 12px; font-size: 11px; }
.timeline li span, .timeline li small { display: block; color: var(--text-muted); }
.feedback-form { min-width: 180px; margin-top: 10px; }
.feedback-form label { margin: 0; }
.feedback-form input, .feedback-form select { margin-top: 4px; padding: 7px 8px; font-size: 12px; }
.feedback-form button { margin-top: 7px; padding: 7px 10px; font-size: 11px; }
.resolution-note { max-width: 220px; margin-top: 8px; color: var(--text-muted); font-size: 11px; }
.job-update-form { display: grid; gap: 6px; min-width: 170px; }
.job-update-form input { margin-top: 0; padding: 6px 8px; font-size: 11px; }
.job-update-form input[type="file"] { max-width: 180px; }
.job-update-form button { margin-top: 0; padding: 7px 10px; font-size: 11px; }
.notification-list { max-width: 800px; margin: 0 auto; }
.notification { display: flex; align-items: center; gap: 14px; padding: 18px 20px; background: var(--white); border: 1px solid var(--border); border-bottom: 0; }
.notification:first-child { border-radius: 12px 12px 0 0; }
.notification:last-child { border-bottom: 1px solid var(--border); border-radius: 0 0 12px 12px; }
.notification-unread { background: #f0fbf9; }
.notification-dot { width: 8px; height: 8px; flex: 0 0 auto; border-radius: 50%; background: transparent; }
.notification-unread .notification-dot { background: var(--teal); box-shadow: 0 0 0 4px rgba(15,155,142,.12); }
.notification p { font-size: 14px; font-weight: 700; }
.notification time { display: block; color: var(--text-muted); font-size: 11px; margin-top: 3px; }
.notification a { margin-left: auto; color: var(--teal-dark); font-size: 12px; font-weight: 800; white-space: nowrap; }
.policy-page { max-width: 1000px; }
.policy-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 16px; }
.policy-card { padding: 22px; background: var(--white); border: 1px solid var(--border); border-radius: 12px; box-shadow: var(--shadow-soft); }
.policy-card h2 { margin-bottom: 8px; font-size: 17px; }
.policy-card p { color: var(--text-muted); font-size: 14px; }
.map-panel { margin: 0 0 28px; padding: 22px; border: 1px solid var(--border); border-radius: 14px; background: var(--white); box-shadow: var(--shadow-soft); }
.map-panel h2 { margin-bottom: 14px; font-size: 20px; }
.report-map { min-height: 190px; overflow: hidden; border-radius: 10px; background: linear-gradient(135deg, #dcefeb, #f6fbfa); }
.map-grid { display: grid; grid-template-columns: minmax(180px, .65fr) 1.35fr; min-height: 190px; }
.map-copy { display: flex; flex-direction: column; justify-content: center; padding: 24px; background: linear-gradient(145deg, #0f766e, #173b50); color: var(--white); }
.map-copy strong { font-size: 42px; line-height: 1; }
.map-copy span { margin-top: 8px; font-weight: 800; }
.map-copy small { margin-top: 12px; color: #c8e6e1; font-size: 11px; }
.map-points { display: grid; grid-template-columns: repeat(auto-fit, minmax(190px, 1fr)); gap: 10px; align-content: center; padding: 18px; background-image: linear-gradient(rgba(15,118,110,.08) 1px, transparent 1px), linear-gradient(90deg, rgba(15,118,110,.08) 1px, transparent 1px); background-size: 28px 28px; }
.map-point { display: block; padding: 11px 13px; border: 1px solid rgba(15,118,110,.18); border-radius: 9px; background: rgba(255,255,255,.9); color: var(--dark-green); font-size: 12px; font-weight: 800; transition: transform .2s ease, border-color .2s ease; }
.map-point:hover { transform: translateY(-2px); border-color: var(--teal); text-decoration: none; }
.map-point span { display: block; margin-top: 4px; color: var(--text-muted); font-size: 10px; text-transform: capitalize; }
.analytics-panel { margin: 0 0 28px; padding: 22px; border: 1px solid var(--border); border-radius: 14px; background: var(--white); box-shadow: var(--shadow-soft); }
.analytics-panel h2 { margin-bottom: 18px; font-size: 20px; }
.analytics-bars { display: grid; gap: 12px; max-width: 760px; }
.analytics-row { display: grid; grid-template-columns: 170px 1fr 30px; align-items: center; gap: 12px; font-size: 12px; }
.analytics-row span { color: var(--text-muted); font-weight: 700; }
.analytics-row strong { color: var(--dark-green); text-align: right; }
.analytics-track { height: 10px; border-radius: 10px; background: #e7edef; overflow: hidden; }
.analytics-track i { display: block; height: 100%; border-radius: inherit; background: linear-gradient(90deg, var(--teal), #61d9a5); }

/* ---------- Tables ---------- */
table { width: 100%; border-collapse: collapse; background: var(--white); border-radius: 12px; overflow: hidden; border: 1px solid var(--border); }
th, td { padding: 12px 14px; border-bottom: 1px solid var(--border); text-align: left; font-size: 13.5px; }
th { background: var(--dark-green); color: var(--white); font-weight: 700; text-transform: uppercase; font-size: 11px; letter-spacing: 0.5px; }
tr:last-child td { border-bottom: none; }
tr:hover td { background: #fafaf7; }

.status { padding: 4px 12px; border-radius: 20px; font-size: 11.5px; font-weight: 700; display: inline-block; }
.status-submitted { background: var(--status-submitted-bg); color: var(--status-submitted-fg); }
.status-in_progress { background: var(--status-progress-bg); color: var(--status-progress-fg); }
.status-resolved { background: var(--status-resolved-bg); color: var(--status-resolved-fg); }

.role-badge { padding: 3px 10px; border-radius: 20px; font-size: 11px; font-weight: 700; background: var(--cream); color: var(--dark-green); border: 1px solid var(--border); }

.container { max-width: 520px; margin: 60px auto; }
.container { width: calc(100% - 40px); }
.actions-inline form { display: inline; }

/* ---------- Footer ---------- */
.site-footer {
    background: var(--white);
    border-top: 1px solid var(--border);
    padding: 22px 40px;
    margin-top: auto;
    flex-shrink: 0;
}
.footer-inner {
    max-width: 1200px; margin: 0 auto;
    display: flex; justify-content: space-between; align-items: center;
    flex-wrap: wrap; gap: 10px;
}
.footer-brand { display: flex; align-items: center; gap: 10px; font-weight: 700; font-size: 13px; color: var(--text-dark); }
.footer-brand-name { color: var(--dark-green); font-weight: 800; }
.footer-brand-name:hover { color: var(--teal-dark); text-decoration: none; }
.footer-links { font-size: 12.5px; color: var(--text-muted); display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }
.footer-links a { color: var(--text-muted); }
.footer-links .dot { color: var(--border); }

/* empty state */
.empty-state { text-align: center; padding: 60px 20px; color: var(--text-muted); }
.empty-state .empty-icon { font-size: 40px; margin-bottom: 12px; }
.empty-state p { font-size: 15px; }

/* table horizontal scroll on small screens */
.table-scroll { overflow-x: auto; border-radius: 12px; }
.table-scroll table { min-width: 720px; }

/* ---------- Responsive ---------- */
@media (max-width: 900px) {
    .topnav { display: flex; padding: 14px 20px; }
    .menu-toggle { display: block; }
    .topnav nav { order: 3; width: 100%; display: none; gap: 18px; padding-top: 4px; }
    .topnav nav.nav-open { display: flex; }
    .topnav nav a.active { padding-bottom: 12px; }
    .hero { padding: 44px 20px; }
    .hero h2 { font-size: 32px; }
    .page-section { padding: 24px 20px; }
    .footer-inner { flex-direction: column; align-items: flex-start; }
    .section-heading-row { align-items: flex-start; flex-direction: column; gap: 8px; }
    .filter-bar { grid-template-columns: 1fr 1fr; }
    .policy-grid { grid-template-columns: 1fr; }
}
@media (max-width: 560px) {
    .card { padding: 22px; }
    .stat-card { min-width: 0; width: 100%; }
    .hero { flex-direction: column; align-items: flex-start; }
    .hero-aside { width: 100%; }
    .hero h2 { font-size: 36px; }
    .homepage-section { padding-top: 40px; }
    .section-heading-row-spaced { margin-top: 42px; }
    .filter-bar { grid-template-columns: 1fr; }
    .topnav .viewer { max-width: 100%; }
    .map-grid { grid-template-columns: 1fr; }
    .analytics-row { grid-template-columns: 120px 1fr 24px; }
}